user testing
UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile apps, prototypes, and real-world experiences. You’ll receive audio and video recordings of real people from your target market speaking their thoughts as they complete the tasks you specify.
With continuous user feedback, you can:
- Identify pain points in your customer experience
- Understand what your customers are thinking and feeling
- Validate design decisions before committing resources
- Influence stakeholders to make improvements
Who is user Testing?
- Anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. We’re used extensively by the world’s most demanding consumer websites and apps, more than half of the top 100 brands in the world.
We’ve invested heavily in online tools that let you set up a test on your own in minutes, and we also have a full-service research team for complex studies. Here are some research goals that are possible with UserTesting.
Understand your complete user experience with these research methodologies:
- Moderated and unmoderated studies
- Longitudinal testing
- Focus groups
- Survey questions and numeric rating scales
- Competitive benchmarking
- Net promoter scores
- A/B testing
- Time on-task analysis
- Click maps, navigation tree testing, and card sorting
Recruit your exact target audience with our sampling services:
- Test with your own customers
- With our Pro plans, you can invite your own customers to participate in your user tests.
- Custom recruitment, managed directly by us (you won’t be shoved off to a third party)
- International testing
- Sample sizes as small or as large as you want them to be
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